Terms of Service

These terms are the agreement between you and Rashid Mohammed Rashid ("we", "us"), based in Tanzania, covering your use of the ChartScan AI mobile app and the service behind it. By creating an account or using the app, you accept them. If you do not accept them, do not use ChartScan AI.

2. Eligibility

You must be at least 18 years old and legally able to enter a contract to use ChartScan AI. It is not intended for children and we do not knowingly provide it to anyone under 18.

You are responsible for making sure your use of the app is lawful where you live, including any local restrictions on retail forex trading.

3. Your account

• Provide an email address you actually control. Account recovery and any notice we owe you go there.
• Keep your password secret. You are responsible for everything done through your account.
• One account per person. Do not share it, sell it, or let others use it.
• Tell us promptly at support@chartscanai.com if you believe your account has been compromised. You can end every session yourself with Sign Out All Devices in the Profile tab.

4. Subscriptions, quotas, and billing

Plans

Paid plans have a daily scan limit — they are not unlimited. Each scan costs us real money to run, and the caps are what keep the price where it is. Quotas are counted over a rolling window rather than resetting on a calendar date. If you reach your limit, the app tells you when capacity frees up.

Weekly and Monthly carry the same daily cap. Weekly is a shorter commitment at the same capability, not a smaller plan — it costs more per month than Monthly does, and it is offered for people who want to try the app without committing to a longer period.

Prices are shown in US dollars. What you actually pay, and in which currency, is set by Google Play for your region and may differ with local taxes.

Payment and renewal

• Subscriptions are billed through Google Play Billing. We never see or handle your payment details.
• Subscriptions renew automatically at the end of each period until you cancel.
• Cancel any time in Google Play's subscription settings. Cancelling stops the next renewal; you keep paid access until the current period ends.
• Deleting your ChartScan AI account does not cancel your subscription. Only Google can do that — cancel in Google Play first.

Refunds

Refunds are handled by Google under Google Play's refund policy, since Google is the merchant. If you think something has gone wrong on our side, email us and we will help where we can — but we cannot issue a refund for a payment we never received.

If a scan fails because of a fault on our side, that scan is not counted against your quota. Scans rejected for reasons you can fix — a chart on the wrong timeframe, three charts of different instruments, an unreadable label — do count, because the analysis was genuinely attempted.

Price changes

We may change prices or quotas. Existing subscribers will be told before a change affects them, through the app or by email, and via Google Play where it requires consent. Your remedy if you disagree is to cancel before the change takes effect.

5. Acceptable use

You agree not to:

• use the service unlawfully, or to break any regulation that applies to you;
• upload anything you do not have the right to upload, or that contains another person's personal information;
• upload material that is not a trading chart, or deliberately attempt to make the AI produce harmful, illegal, or abusive output;
• resell, redistribute, or rebrand ChartScan AI's output as a signal service, or otherwise present it to others as advice;
• share, sell, or provide access to your account;
• use bots, scripts, or automation to access the API, or attempt to bypass quotas, rate limits, or the subscription system;
• reverse-engineer, decompile, or probe the service for vulnerabilities without our written permission;
• attack the service — denial of service, credential stuffing, scraping at volume, or attempting to reach other users' data.

We may suspend or terminate accounts that do these things, without refund.

6. Availability

We provide ChartScan AI on an "as is" and "as available" basis. We do not guarantee uptime, and we do not promise the service will be uninterrupted, timely, or error-free. It depends on third-party infrastructure — notably Anthropic's API and our hosting provider — that can fail independently of us.

We may change, suspend, or discontinue any part of the service. If we discontinue it entirely, we will give reasonable notice and will not charge for periods after it stops.

7. Intellectual property

• Your charts stay yours. You keep all rights in the images you upload. You grant us only the limited licence needed to process them for your analysis — send them to the AI model, get the result back, return it to you — and nothing more. We do not use your charts to train anything.
• Your results are yours to use for your own trading and record-keeping, subject to the resale restriction in section 5.
• The app is ours. The ChartScan AI name, app, design, and underlying software remain our property. These terms grant you a personal, non-exclusive, non-transferable, revocable licence to use the app — nothing else.
• AI-generated output may not be unique. Similar charts can produce similar analyses for other users, and we make no claim that any result is exclusive to you.

8. Limitation of liability

To the fullest extent the law allows:

• We are not liable for trading losses. This is the central point of these terms. If you act on a ChartScan AI analysis and lose money, that loss is yours. This holds whether the analysis was accurate, inaccurate, incomplete, or entirely wrong.
• We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost opportunity, or lost data.
• Our total liability to you for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim arose — which, on the free plan, is nothing.

Nothing here excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

9. Indemnity

You agree to indemnify us against claims, damages, and reasonable costs arising from your breach of these terms, your misuse of the service, or your presenting its output to other people as financial advice.

10. Termination

You may stop using ChartScan AI at any time, and may delete your account from the Profile tab in the app — see the Privacy Policy for exactly what that erases. Deletion is permanent. Cancel any subscription in Google Play first, because deleting your account here does not stop a Google subscription from billing you.

We may suspend or terminate your account if you breach these terms, if we are required to by law, or if we discontinue the service. Except where the breach is serious enough to require immediate action, we will give notice and a chance to put things right.

On termination your licence to use the app ends. Sections 1, 7, 8, 9, and 11 survive.

11. Governing law

These terms are governed by the laws of the United Republic of Tanzania, without regard to its conflict-of-law rules. Disputes are subject to the exclusive jurisdiction of the courts of Tanzania, except where consumer-protection law in your country of residence gives you the right to bring proceedings locally — that right is not affected.

12. Changes to these terms

We may update these terms. The date at the top will change, and for material changes we will notify you in the app or by email before they take effect. Continuing to use ChartScan AI after that means you accept the new terms; if you do not, stop using the service and cancel any subscription.

13. General

• If any provision is held unenforceable, the rest stays in force.
• Our not enforcing a provision is not a waiver of it.
• You may not transfer your rights under these terms. We may transfer ours to a successor of the business.
• These terms, plus the Privacy Policy, are the entire agreement between us about the service.

14. Contact

support@chartscanai.com